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93mobiles is duty bound to provide fair treatment to our Consumer and Consumer grievances.
“What does ‘Grievance’ mean?“
Grievance means any issue related to the product/service which has been availed by the consumer from the 93mobiles Platform and consumer is seeking resolution for the same.
In case of any query or complaint the Consumer can approach us and reach out to us through “Contact us” tab available on the 93mobiles page.
Click on “Contact Us” or visit https://mshopplus.com/contactus
It will open to 93mobiles Help Center | 24×7 Customer Care Support
Choose from Type of Issue / Help Topics
Submit
If your query / complaint is not resolved and needs to be escalated.
The customer may contact our Grievance Officer in case he/she is not satisfied with the resolution provided by our customer support. A ticket ID generated during the interaction with “customer support” should be provided while contacting the grievance officer.
Here are the details for Grievance Officer:
Mr. Arshwaal Singh
Designation: Sr Manager – CC – Escalation Desk
93mobiles ,
Alyssa, Begonia and Clover situated in Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru, Karnataka : 560103, India
Contact us: customergrievance@mshopplus.com
Phone: 080-61561999
Time: Mon – Fri(9:00 – 18:00)
The Consumer shall receive an acknowledgment- a system generated “Unique ID” within 48 (Forty-Eight) hours through email to track the grievance status.
“Consumer Support” & “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously within the timeline as prescribed in the applicable laws.
A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:
For more details, please visit Terms of Use https://www.93mobiles/termsofuse